OUR TEAM
WILL SUPPORT YOU
AT EVERY STAGE
OF THE CLAIM PROCESS

Our team is ready
to support you at every
stage of the claim process

The Claims Department will provide you with the assistance of highly-trained professionals who are eager to support the client throughout the claim process. We are committed to settling the claim as soon as possible and to offer our expertise to you with the purpose of attaining the best result for all the parties involved.

Claims Adjusters
Global Network

We boast a wide network of internationally renowned independent professionals. When necessary, these experts can go to any the place in the world where the damaged cargo is located to make an assessment and prepare an impartial and professional report.

Cargo Claims

01 STEPS TO BE FOLLOWED IN CASE OF DAMAGE/LOSS
REPORT YOUR DAMAGE OR LOSS
We strongly recommend you to report any event as soon as you became aware of a potential damage or loss related to the cargo.
Deadline to make a claim
In Argentina, Federal Insurance Law No. 17418 sets a term of 3 calendar days to give notice of the damage or loss to the insurer. In the rest of Latin America, this must be done within 7 calendar days.
How to make a claim
If you estimate that the amount of the claim is USD 2,000 or less, you should do the following:

A. Access our A-net policy management system with username and password.

B. Fill in the online claim form available here.

C. Send an email at [email protected]stating the policy number and including a brief account of the events.

If you estimate that the amount of the claim is over USD 2,000, in addition to making the claim as explained above, you will need to contact the claims adjuster who is closest to where the cargo is located.

You may consult our claims adjusters global network here or, if the cargo is at the destination stated in the policy, you will find the contact information of the claims adjuster on the first page of your policy.

To initiate the claim procedure, you are required to provide the following documents:

  • Insurance policy number
  • Claim bill: This is a claim letter addressed to Assekuransa including a brief account of the events and a list of the goods damaged or lost, their value (in USD) and kind of packages (boxes, pallets, pieces, etc.).
  • Commercial invoice
  • Copy of transport documents: Airway Bill (AWB), Bill of Lading (BL), or inland BL, as applicable.
  • Formal letter of protest: This letter must be submitted to those who are allegedly liable for the damage or loss. By means of the letter of protest, the beneficiary holds accountable third parties who were involved in the operation.
  • Proof of delivery: This may be a delivery note or a waybill.
  • Digital photos: You must provide photos of the cargo before the carriage begins and of the damaged cargo. Settlement will be much easier if the stowage and packing can be seen in the photos.

For perishable goods, the following must also be included:

  • Temperature letter,
  • Pre-shipment survey report, and
  • Thermograph reading.


For personal belongings, the following must be added:

  • Packing list with a valuation of each of the items and signed by the client.

Depending on the case, we may request additional documents. Please bear in mind that late submission of these essential documents may delay the settlement of your claim. We appreciate your cooperation to speed up this process.

  • Carriage by air: 7 calendar days since the cargo is made available to the consignee or since the date when the cargo should have arrived.
  • Carriage by sea: 3 days from the date of the container pickup from the port.
  • Carriage by land: If the damage is visible, all comments must be made in the shipping document. If the damage is not visible, you generally have 24 hours since the cargo was delivered.

These deadlines are essential to ensure that the claim is handled correctly. We appreciate your cooperation for an effective and timely settlement.

During transport or when receiving the cargo, it is important to be alert for any irregularities which may indicate the existence of damage or loss. Below are some examples of these irregularities.

  • Change in the cargo’s weight
  • Broken or changed security seals or tags
  • Visible damage on the outside of the container
  • Records of cargo bad condition submitted by parties involved in the logistics chain
  • Any changes to packaging, such as tears, dents, or stains

For perishable goods, we also recommend paying attention to the following:

  • Stains on packaging
  • Presence of liquids
  • Unusual odors

These are some of the signs you must watch for when inspecting the cargo. If you notice any irregularities, we recommend that you carefully document the situation in the transport documents and contact us immediately. Paying attention to these signs with no delay can help solve any problem effectively.

LIABILITY
INSURANCE CLAIMS

01 HOW TO ACTIVATE THE INSURANCE

To activate the policy, the insured must have received a formal letter of claim and must then forward it at [email protected].

The Claims team will analyze the letter received and state the steps to be taken.

A. Transport document (master and house)

B. Service invoice issued by the insured to the client

C. Formal letter of claim against the insured

These are the basic documents to be submitted. Then, depending on the case, we may ask you to submit additional documents.

The following are some of the insured’s obligations:

  • To prevent and/or mitigate loss of or damage to the cargo
  • To follow the insurer’s instructions
  • Not to admit liability to the client without the insurer’s consent
  • To select their designated agents or subcontracted freight forwarders with due care and attention

A. Contracting with companies with effective insurance

B. Immediately reporting any loss or damage or claim

C. Reporting to law enforcement authorities any accident and/or theft

D. Avoiding the carriage of cargo without insurance covering any loss or damage that may occur during transport

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ACCESS ARGENTINA

ACCESS Latinoamérica

Form

Cargo Claims

ENTER

LIABILITY INSURANCE CLAIMS

ENTER

Cargo Claims

Freight Agent, Producer or Policyholder
Policy Beneficiary
Information about the incident

LIABILITY
INSURANCE CLAIMS

Freight Forwarder or Insured
Policy Beneficiary
Information about the incident

© 2024
Assekuransa

All rights reserved.

Office

Cerrito 1186
C1010AAX
Buenos Aires
Argentina

Contact

+54 (11) 5254.5254
+52 55 5351.0913
+34 9 1060.2268

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Assekuransa Insurance Company S.A. adheres to the measures to take into account to prevent and detect fraud, thus complying with current regulations.

Insured customer service

National Insurance Superintendency Control body for insurance and reinsurance activity

0800 666.8400

SSN REGISTRATION NUMBER: 771

WWW.SSN.GOB.AR

Insured customer service

RESPONSIBLE

María Cecilia Finkelstein

T 5254.5254 - INT. 5274

[email protected]

ALTERNATE

Ruth Marilyn Valle Garrido

T 5254.5254 - INT. 5297

[email protected]

In the event that there is a claim before the insurance company and it has not been resolved or has been dismissed, in whole or in part, or its admission has been denied, you may contact the National Insurance Superintendency by telephone at 0800 666.8400, email to [email protected] or form available on the page argentina.gob.ar/ssn

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